Customer support can make or break one’s decision to use a web hosting provider. If you have any questions or problems, you need to know that you can contact my web host immediately.
However, this may not be as important for some of you. Again, if you’re using Hostinger to host a small personal blog, then getting in touch with a customer service representative in an instant may not be at the top of your priority list.
Regardless of your situation, it’s nice to know that Hostinger’s live chat is easy and fast.
To test it out, we sent them a message asking for help regarding a refund and got a response in less than a minute. We were happy with the language and terminology used by the customer service representative as well. Their instructions were simple and easy to follow.
Furthermore, Hostinger has knowledge base articles on their website that offer guidance for self-help. I’d recommend using those as a resource if you end up choosing Hostinger.